Tecplus Privacy Policy

This privacy policy is for this website tecplus.uk and served by Tecplus (a registered Trademark and trading name of Kondor Limited) and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

 

The General Data Protection Regulation (GDPR) 2018 and Data Protection Act (DPA) 2018

Tecplus has taken an extensive approach to GDPR compliance and fulfils all the requirements of the GDPR 2018 and DPA 1998. This document will explain all the areas of compliance that Tecplus undertake.

 

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computer’s hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [http://www.google.com/privacy.html ].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the GDPR 2018. Every effort has been made to ensure web forms are safe and secure, but we warn users that data is processed at your own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

Tecplus uses a third-party data processor called Zendesk to process technical support and customer services enquiries. Zendesk stores customer data on behalf of Tecplus for no more than 7 days after the last contact with the user. Zendesk are fully compliant with GDPR and use secure encryption methods for the processing of data.

 

Access, Correction and Deletion

We respect your, rights to access, correct and erase the data we hold on you. If you wish to access, amend or remove any of the personal data we hold on you, this can be done by emailing dpo@kondor.co.uk and stating your request to the Data Protection Officer at Kondor; our parent company.

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites that will be highlighted in orange.)

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to who may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses].

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

Resources & Further Information

Version.1.2 March 2018 Edited & customised by: Tecplus.
Tecplus is a registered Trademark and trading name of Kondor Limited, Christchurch Business Park, Radar Way, Christchurch, BH23 4FL.

 

Terms of use of this website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of delivery of goods from this website

Delivery times are calculated in working days – i.e. Monday to Friday inclusive. If you order after 1.30pm, the next working day will be considered the first working day. In the case of bank holidays, please allow an extra two working days.

We aim to deliver within 5 working days but this may increase during busy periods. Please allow up to 28 days before reporting non-delivery of your purchase.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. Please allow extra time for New Year Sale deliveries and deliveries to Scottish islands.

All items are sent by Royal Mail first class post. Regrettably, we are unable to guarantee delivery on any specific day.

Because you ordered online, you get free delivery. If we’ve accepted your order before 1.30pm we’ll try our best to get everything on its way to you within two working days and in the unlikely event that it isn’t possible, we’ll be sure to contact you as soon as possible to keep you in the know.

For your security, we can only deliver to your home address. This needs to match the address of the card you’ll be using.

If you placed an order with us more than seven days ago and still haven’t received your delivery, please email: customerservice@kondor.co.uk

 

Delivery time/costs

Free standard UK delivery on all orders (2-5 working days.)

Terms of cancellation and returns of goods bought from this website

You can cancel your purchase at any time either before or up to 7 days after delivery by:

  • Following the “Returns” instructions in your delivery documentation;
  • E-mailing us at customerservice@kondor.co.uk
  • Writing to Tec+ UK Returns Dept, Kondor HQ, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL.

You can cancel your purchase at any time either before or up to 14 days after delivery providing the items you return meet the following criteria:

The product must be complete, including packaging, instructions, accessories and any free items.

The product, packaging and any associated items must be returned in an unused “as new” condition.

Proof of purchase must be supplied, showing the date of purchase.

Please supply a written note, explaining the fault and why the product is being returned.

You will receive a full refund; however you must pay the cost of return.

 

Return policy

The following are guidelines. Wherever possible we will respond to your individual circumstances.

To qualify for a refund or exchange the product must be: in otherwise “as new” condition; and complete with any accessories and free gifts offered with it (and, if possible, the original box and packaging).

Please email us at: customerservice@kondor.co.uk (Office hours are: 08:30 to 17:30, Monday to Friday).

Please return the product to Tec+ UK Customer Services Dept, Kondor HQ, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL. If a fault occurs while you are abroad, please contact us after you return to the UK.

This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items (e.g. Non-rechargeable batteries) the guarantee period is three months from delivery.

Any refund due to a fault or other defect will include a refund of the applicable delivery charge.

THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS

 

Return address

Tec+ UK Returns Dept, Kondor HQ, Christchurch Business Park, Radar Way, Christchurch, Dorset, BH23 4FL

Product Warranty

All products undergo stringent quality control testing. They are warranted to be free from material defects when you return the product in accordance with this warranty and our instructions. This warranty applies to normal use for the intended purpose of the product, under normal conditions. This warranty does not cover damages resulting from improper installation, accidents, abuse, misuse or improper care nor does it cover minor cosmetic damages due to normal “wear and tear” of the product including the breaking or cracking of the product with regards to screen protectors. We reserve the right to make changes in design, materials and specifications without obligation to notify any individual or entity.

If the product fails under normal usage, please contact us for instructions on how to return the defective product. Be sure to have your proof of purchase on hand; return requests cannot be processed without proof of purchase. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product outside of the first 28 days since purchase. If after inspection, we find the product to be defective in materials or workmanship, we will at our option and at no cost replace the defective product with the same or a comparable product on a commercially reasonable efforts basis, or refund the original purchase price. In no event shall our liability exceed the price paid for the product.

This warranty does not cover, and we will not have any liability to you for, any incidental or consequential damages caused by using the product. This warranty gives you specific legal rights. You may have other rights depending on where you live.

We make no other warranty regarding the products, and we disclaim all other warranties, express, statutory or implied, including any implied warranty of merchantability, fitness for a particular purpose, non-infringement, or arising from course of dealing or trade usage. This constitutes your sole and exclusive remedy, and our sole and exclusive liability, for breach of this warranty.